Terms of Service
This Is An Agreement Between Seraphi Studios And All Customers
Activities Subject to Immediate Suspension/Termination.
Any hosting account that is used for Illegal, Abusive or Unethical
Activity may be immediately suspended/terminated by Seraphi Studios
without warning to you. Any misuse or overuse of the server will
result in immediate suspension/termination of an account.
Illegal, Abusive or Unethical Activities include, but are not limited
to inclusion of or linking to, pornography, mp3's, obscenity, nudity,
violations of privacy, hacking, irc related scripts and programs,
non approved server scripts, eggdrops, computer virus', gambling,
or promotion of gambling, and any harassing or harmful materials
or uses, as determined by Seraphi Studios. You agree to indemnify
and hold Seraphi Studios harmless from any claim resulting from
your publications or use of Illegal, Abusive or Unethical materials.
Although we will make reasonable efforts to alert you to such activities
and allow you an opportunity to cure them within a 12-hour period
after discovery, we are not required to give notice before suspending/terminating
your use of our services if, in our discretion, your use is or results
in Illegal, Abusive or Unethical activities. If a hosting account
is terminated/suspended, the regular monthly fees still apply.
Each individual hosting account is allowed 1 main domain name
with all additional parked domain names pointing to the main site
of the main domain, unless otherwise specified, using addons, or
parked domains. Seraphi Studios reserves the right to suspend/cancel/terminate
any account at any time for any reason. There will be no tolerance
of any abuse of any of our support methods, which will result in
immediate suspension.
Public Nature Of The Internet
Please understand that all information submitted on the hosting
account shall be considered publicly accessible. Important and private
information should be protected/backed up by you. Seraphi Studios
is not liable for protection or privacy of electronic mail or other
information transferred through the Internet or any other network
provider that you may use.
Unsolicited Electronic Mail
You are expressly prohibited from sending unsolicited bulk mail
messages ('junk mail' or 'spam'). This includes, but is not limited
to, bulk-mailing of commercial advertising, information announcements,
and political tracts. In accordance with the CAN-SPAM
ACT of 2003 S. 877, such material may only be sent to
those who have specifically requested it. Malicious or threatening
email is also prohibited. Seraphi Studios reserves the right to
immediately suspend or terminate your use of our service if we discover
such activity. Further, you agree to indemnify and hold Seraphi
Studios harmless from any claim resulting from your use or distribution
of electronic mail services through the service provided through
this Agreement. Any misuse of Seraphi Studios' services with regards
to spamming will result in immediate suspension/termination of an
account.
Service Fees
All payments are due on time, without exception. Any failed charges
on an invoice are subject to a £5.00 s
ervice fee. Accounts
with any past due invoices are at risk of suspension and late fees.
Any account suspended for more than a 30 day period will be terminated,
by Seraphi Studios, without backup.
Third Party Script Assistance
Seraphi Studios retains the right not to assist clients with third
party applications. This includes any script uploaded by the client,
or installed using cPanel. Any assistance, support, or troubleshooting
provided by Seraphi Studios for ANY third party script or application
may be subject to a £5.00/hr service fee.
Account Cancellation
In the event you cancel your service, you will be charged in full
for the entire month in which you canceled your service. Account
cancellations for accounts with a negative balance will be passed
on to collections, and all services rendered to the party with the
negative balance will be terminated, including, but not limited
to, domain registrations. Any illegitimate chargebacks or threatened
illegitimate chargebacks are grounds for immediate account cancellation,
and the amount passed on to collections.
Refunds
In the event of you not being satisfied with any aspect of our service
or product, you may apply via our support center or electronic mail
within 14 days of account activation for a full refund, stating
the reasons. If you notify us within 7 days, then a full refund
will be given, less any domain registration fees. Refunds are made
provided you have not breached any of our Terms of Service herein,
and the application is received on or by the fourteenth day after
account activation. In the event of Seraphi Studios not agreeing
to refund, the reasons for same will be issued to you either by
either our support center or electronic mail at our discretion.
Credits
Refunds will not be issued on accounts where a credit/upgrade/downgrade
has been issued, and accepted by you as a resolution.
Seraphi Studios reserves the right to modify this agreement at any
time.
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